Terms & Conditions

HAVLIA.COM GENERAL TERMS OF USE

General terms and conditions of distance sales contracts within the meaning of the Consumer Protection Act between SHAMBALA TEXTILE EOOD, registered in the city of Sofia, EIK 203306565, with headquarters and management address in the city of Kazanlak, Ul. Release 37, hereinafter referred to as SUPPLIER, on the one hand,

and

on the other hand - the person who agreed to these General Terms and Conditions, hereinafter referred to as USER for short, in connection with the application and purchase of the offered goods through the havlia.com electronic store.

Article 1. The Supplier provides the User with the opportunity, subject to compliance with these General Terms and Conditions, to purchase the goods offered in the havlia.com electronic store

Art. 2. The provider publishes on the page:

- the main characteristics of each product; the selling price, including VAT and all other taxes and fees required by law, as well as a tariff for the value of postal, courier or transport costs, not included in the price of the goods, related to their delivery; information about the methods of payment, delivery and performance of the contract; the right of the User and the conditions and manner of exercising it to withdraw from the contract and the conditions under which the goods can be returned; the period for which the offer and price made remain in force; the minimum duration of the contract - for contracts with periodic delivery; other information that the Supplier is obliged to provide in accordance with Bulgarian legislation to the User in a timely manner before the purchase of the goods.

Art. 3. In order to obtain the right to make valid requests to purchase the goods offered at havlia.com, the User must complete the electronic registration form located at the Internet address - havlia.com. When filling out the electronic registration form, the User is obliged to provide correct data, as well as to update them within seven days in the event of a change. The user guarantees that the data he provides during the registration process is true, complete and accurate and if the latter changes, he will update them promptly. In the event that the User provides incorrect data or changes that have occurred in the period under the previous paragraph are not reflected, the Provider has the right to terminate the contract by stopping the User's maintenance and access to his profile immediately and without notice. Before making the statement, the User has the right to freely correct the information entered by him in the registration form.

Art. 4. With the act of registration, the User expresses "online" agreement with these General Terms and Conditions, by which he is considered bound by their clauses. From the moment of binding the User to the clauses of these General Terms and Conditions, the possibility arises for the User to make valid requests to purchase the goods offered through havlia.com.

Art. 5. The user is given the opportunity to request orders by adding the desired goods to the shopping cart, following the indicated steps to complete and submit the respective order. Any item added to the shopping cart is available for purchase within available quantities. Adding goods to the shopping cart without completing the order does not result in the registration of this order and/or saving of the goods.

Art. 6. All prices are in Bulgarian leva, including VAT. The indicated prices of individual goods are for the respective quantity and do not include delivery costs. A user wishing to pay the price in a foreign currency can pay in euros.

Art. 7. The price under the previous article and the delivery costs can be paid by any of the following methods: cash on delivery, credit card or PayPal, and the User undertakes to pay the selling price of the goods purchased by him, as well as postage, courier or transport costs, not included in this price related to its delivery

Art. 8. The User has the right to withdraw from the contract, without giving a reason, within fourteen days from the date of receipt of the goods by the User.

Art. 9. The User undertakes to bear all the direct costs of returning the goods offered by the Supplier, in case he withdraws from the contract and declares this within the given withdrawal period. The user should return the goods to the address: "Tsar Osvoboditel" No. 46, Kazanlak, 6100 and should notify the Supplier of the refusal. +359 431 6 30 15 or email customersupport@havlia.com.

Art. 10. The Supplier undertakes to refund the price paid under the contract from which the User has renounced within 14 days from the date on which he was notified of the User's decision to renounce the Contract. The refund of the paid price in the case of cash on delivery is carried out by bank transfer.

Art. 11. The Supplier has the right to withhold payment of the sums in the event of withdrawal from the contract until it receives the goods or until the User provides proof that he has sent the goods back, whichever occurs first.

Art. 12. Only consumers have the right to withdraw from the contract and return the order within the meaning of the Consumer Protection Act.

Art. 13. The user has no right to withdraw from the concluded contract in the following cases:

• in the provision of services where the service has been provided in full and its implementation has begun with the explicit prior consent of the User and confirmation by him that he knows that he will lose his right of withdrawal after the contract is fully executed by the trader the delivery of goods;

• in the delivery of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the merchant and which may occur during the period for exercising the right of refusal;

• when delivering goods made to the order of the User or according to his individual requirements;

• when delivering goods that, due to their nature, may deteriorate in quality or have a short shelf life;

• upon delivery of sealed goods which have been unsealed after their delivery and cannot be returned due to considerations related to hygiene or health protection;

• upon delivery of goods which, after being delivered and due to their nature, have mixed with other goods from which they cannot be separated;

Art. 14. The goods requested for purchase are delivered with appropriate packaging and transport to the address specified by the User. The delivery period is up to 3 working days, unless the Supplier's Representative and the User have agreed on another period.

Art. 15. The goods are delivered to the User's delivery address or to a third party - a representative of the User, who accepts and confirms receipt of the same on behalf of the User. When handing over the goods, the User or the third party - a representative of the User, signs the accompanying documents serving as confirmation of the delivery of the goods. In the event that the User is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, the Supplier is released from its obligation to deliver the requested goods. The user can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, bearing all the costs of delivery. In this case, a new delivery period starts from the moment of confirmation according to the previous sentence.

Art. 16. The Supplier undertakes to: transfer to the User the actual ownership of the purchased goods after the Supplier or its representative receives the purchase price of the specific goods; to deliver the goods requested for purchase on time; to take due care in the performance of his duties.

Art. 17. The supplier has the right to:

- to place electronic references to other Internet pages and resources for the sale of goods and the provision of services by third parties, including electronic references pointing to other websites and in the user profile;

- to send newsletters to the User for which the User has subscribed;

- to collect and use information about its users when they register, which may include first name, last name, last name, address, occupation, gender, age group, telephone, email address for correspondence and any other information that is provided at your registration and any other that is entered or provided when requesting, receiving or using the services provided by the provider, participating in promotions, raffles and contests, filling in survey cards, questionnaires, forms and others, and the Provider will use the same in compliance with The Personal Data Protection Act.

Art. 18. The supplier:

- takes care that the information in the store is always kept correct and up-to-date, but does not guarantee the reliability and completeness of the same;

- is not responsible for not providing access to the store, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control - cases of force majeure, random events, problems in the global Internet network;

- does not guarantee that access to the store will be uninterrupted, timely, secure and error-free, to the extent that this is beyond its ability, control and will;

- is not responsible for damages caused to the software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched, loaded or used in any way through it, to the extent that it does not have the objective possibility and obligation and does not controls the Internet pages and resources made available through electronic links placed in the Internet store and/or in the user profile;

- does not have the obligation and the objective possibility to control the way the User uses the store;

- This disclaimer is not intended to limit the Supplier's liability contrary to the requirements laid down in Bulgarian legislation, nor to exempt it from liability in areas for which this is not possible according to the legislation.

Art. 19. The user undertakes:

- to indicate first and last name, exact and valid telephone, delivery address and e-mail address [I4] for correspondence;

- to pay the price of the goods requested by him;

- to pay the delivery costs, except in cases where the delivery costs remain at the Supplier's expense;

- to receive the goods;

- take all care and take the necessary measures that are reasonably required to protect your password;

- not to disclose to third parties his password and his answer to the secret question and to immediately notify the Provider in the event of unauthorized access to his user profile, as well as in the event of such a possibility;

- in view of the specifics of Internet protocols and security in the protection of password data, to terminate the session during which he entered his user profile by pressing the virtual "exit" button;

- not to submit fictitious or invalid applications or other false information. The user bears full responsibility for the protection of his password, as well as for all actions performed by him or a third party by using it.

Art. 20. The user has the right to:

- online access to the Provider, subject to compliance with the conditions and requirements for access, except in the event of circumstances beyond the control of the Provider - cases of force majeure, random events, problems in the global Internet network;

- access and correction of your personal data online;

- to refuse to receive the goods requested by him for purchase in compliance with the legal requirements /the Law on Obligations and Contracts, the Law on Consumer Protection/;

- to receive in full the sums paid by him, in cases of improper payment;

Art. 21. The user undertakes:

- to comply with the terms and conditions for submitting complaints and making requests for replacement of requested goods, terms and conditions published on the e-commerce website havlia.com and declares that he is considered bound by these terms and conditions

- to immediately notify the Supplier of any case of committed or detected violation when using the store;

- not to interfere with the proper operation of the system, including, but not limited to, not thwarting the identification procedure of another user, not to access outside of the one granted to him, not to prevent other users from using the store;

- not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other forms;

- not to impersonate another person or a representative of a legal entity or a group of people that he is not authorized to represent, or otherwise mislead third parties about his identity or his belonging to a certain group of persons;

- not to commit illegal actions within the meaning of these General Terms and Conditions.

In case of non-compliance with the obligations, the Provider has the right immediately and without prior warning to stop the access of the User and third parties to his user profile, as well as the right to compensation for all damages suffered and lost benefits, which are a direct and immediate consequence of the non-fulfillment of the obligations under the previous paragraph by the User. In these cases, the Supplier has the right to refer the competent state authorities to establish the relevant violation.

Art. 22. Upon termination of the contract, the Provider shall take action to deactivate the user profile and delete the password for access to the same.

Art. 23. The user can at any time request the deletion of his account. In this case, the deletion takes place only after the fulfillment of all validly submitted requests and the corresponding payment of the price and delivery costs.

Art. 24. The contract between the parties is also terminated upon the occurrence of any of the following circumstances: suspension of activity by the Supplier; ceasing to maintain the store; with a one-week notice to the other party, in case of non-fulfillment of its obligations under the contract or in other cases provided for by law.

Art. 25. The nullity of individual parts does not entail the nullity of the general terms and conditions, and the individual invalid clauses will be considered to be legally replaced by mandatory rules of law.

Art. 26. All disputes between the parties shall be resolved through negotiation. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, and disputes to fill gaps in the contract or its adaptation to new circumstances, will be resolved by court order by the competent court in the Republic of Bulgaria.

Art. 27. The written form is considered to be complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in by the User or marking a field on the Provider's website and the like, insofar as the statement is technically recorded in a way that makes it possible to be reproduced.

The provisions of the legislation in force in the Republic of Bulgaria apply to unresolved issues.

Return of the Goods

If you wish to return an item purchased by you, please send it within 14 days of receiving the order (except for defective items).

If the product is made especially for you on your order, and there is no defect, then we cannot refund your money or replace the product with a new one.

It is important that any goods you wish to return, unless defective, are returned in good condition. This means that you keep the original packaging and labels and that you have not used the goods.

We recommend that you return goods by post or courier (return costs are at your expense and are not refundable by us unless the goods are faulty).